Organisation Management and Change Management in Virgin Trains

Organisation Management and Change Management in Virgin Trains Background of Virgin Train Virgin was enjoying a bureaucratic structure of management in the early days of its inception being a part of the public sector It has completely revolutionised the way railway system operates Back in the old days the trains system in Britain was controlled by British Railways and whatever the top management decided in those days was the order of the subordinate and they would have to follow it without any objection.. Today it only takes a couple of hours from London to Manchester which was unimaginable some 10-15 years ago. Currently there is no centralised reporting of the regional performance of British Rail. This step was taken particularly to meet the demands and needs of travellers and tourists in different regions of Britain. Each region has its own plan of development and upgrades which allows them to gain competitive advantage over other rail systems. The strategies made to maximise the profit and reducing costs of each regional office is the goal of the British Rail. (A)Relationship between Virgin Trains vision and culture of the company Vision is a long term strategy of a company. A vision does not define the goals that an organisation will be looking to achieve in the near future but there is a mission that is expected to be achieved at some point of time. Vision is usually held by the top management of the company as they are the acting stewards of the company. Vision allows the company to create a business plan which will include formation of small goals and formulating strategies to achieve those goals. It keeps on reminding the company about the direction in which it has to move and allow it to motivate itself. Mission statement is also part of the Companys Vision. A vision goes further. It paints a picture in clear language of where the organisation is going, linked to the behaviours it expects of everyone in the organisation. Vision is a broad perspective of what company wants and their approach to achieving their needs. Culture is defined by the way things are done in an organisation. The guru of a culture in an organisation is the top management they are the ones who govern the culture of an organisation. It is the behaviour and rules set by them which serve as a role model for their subordinates. The culture as explained in the case study of virgin train is Collaborate (Clan) Culture. This culture pertains to the thinking of the management acting as parents to the employees. All the employees irrespective of the level of hierarchy they belong to Has a say in the management decisions and work as a team. The development and training of the staff are also given importance and care of their needs is taken of so that the outcome is always a win-win situation. The CEO says that in order to follow the organisational vision the strategy is to breakdown the company vision into small achievable and measurable targets, so to comply with the performance management aspect of the company. The CEO of virgin train has clearly pointed out to its workers that he wants them to own the virgin railways. He wants employees to account for their own action, asses how effective they are in achieving organisational goals and bring about improvements in their work so to achieve the organisational goal. In practise vision is a way broad term than a mission. The three main elements of the Virgin Trains Visions is their strive to provide safe and reliable travel, to become and maintain a profitable business and last but not the least instigating an environment which allows its employees to share their opinions about the progress of the organisation and that their views are given weightage in the decision making process. [Hofstede, Geert (1977] (B)Influence of culture on the change management of the Virgin Trains What is Change Management? There are three important steps of change management namely planning, implementation and control. These steps are in relation to all those people who are affected by a change in the organisation. Change should always be brought after consultation with the all the major stakeholders as they are the medium through which the change will be brought and their non-involvement can lead to a resistance in change. There are some serious time and money invested in order to bring a change so it is expected that the change can be measurable, achievable and reliable. Infrastructural change does not require as much time and effort as to bringing a change in the mind-set of the people. For people to accept the change they need to be told why the change is brought and what is in benefit for change how it will be implemented and how it is sustainable. Change be implemented and is it sustainable for future developments and research. One of the healthiest exercises for change is to have one on one meeting with the key staff of the organisation who serve as the ingredient of the change and allow them equal participation in the change process so that the task of implementing the change becomes easy. It is interesting to know that different people have different acceptability levels to change for some it is just a matter of time and understanding the new ways of doing things but for some people that change is completely incompatible. Usually all the lower level staffs is communicated indirectly about change with memos and brochures. But there are people in this level of hierarchy as well who thinks that it is a call for them to leave the organisation. For people with such mind-sets there should be workshops and other training sessions being held so that they get the bigger picture behind the change brought. But if still there is resistance to change the organisation will have to consider firing that employee but inly as the last resource, following the philosophy that what does not align with the organisational goals is into an asset of a company but act as a liability. All in all change management is a process in which individual or organisation at large are invited to bring a transition from their current position to a desired position in the future. Example of change management includes change in mission, strategy, technology, operations and in the behaviour and attitude of the personnel. [Robert A. Sevier, July, 2003], [Jayme Alexandre, Jan 2009] Virgin trains have always kept an optimistic and forward looking approach. They make plans as to what they can do in their foreseeable future and try to implement the learning from their past to their future. It is a view prevailing in the business world that there is a strong link between the vision and the culture of an organisation. There is no doubt in the notion that the behaviour of the managers of an organisation set the tone for the subordinate and the approach in which the organisation wants their employees to go about things. Virgin trains value their employee and thinks that customer service is a CSF (Critical success factor).a as responding to the ever changing environment and changing customer needs with it. To bring a change in an organisation a clear vision is required for the change to take place smoothly. The managers of virgin train believe that the way for their organisational success is to listen to their customer feedback and then try to implement what is lacking in the current management structure. They believe that I is the lower level staff i.e. the technical support and logistics which comes in to interactions with the customers and in order to bring change these people those be given the task of implementing the change. It is the culture of virgin train is to delegate authorities to its staff so to allow them the bring change. They believe their lower level staffs are technically and commercially most skilled and competent to bring the change. Managers believe that employee would actively take part in the running of the company. They think that employees should be asking question, bring new ideas, and be ready to disagree and give better options on how to operate the Company and bring change. For Example: The employees of virgin train as their care for the environment and sustainable development urged the management to encourage recycling in offices and trains and Virgin train complied with it. The Change in Virgin train is aided with the help of strategies to support and bring the change. The primary motto of virgin train is to remain a profitable organisation. The key to this I customer retention which can only be done by providing the customers with a top notch and cost effective service. Virgin train realises that to achieve its objective they would have to cater to the needs of their customers. There usually two bands of customers one who value cost for which the cost leadership model is followed and the other ones who value quality of service being provided and there they belong to the niche market and want specialised and unique customer service which is in fact the reason they are paying the premium for. The management has the aim to train their front line employees as individual and independent leaders. They are given the opportunity to learn from their job i.e. given on the job training and development. The new strategy of Virgin Train is to put Customer First. The front line employees are expected to enhance customer experience by responding and catering to their needs and from their interaction with the customers try to devise and recommend new methods of operation to top management so that the customer experience can be further improved. The role of the managers in this scenario is to boost the morale and confidence of tits employee, motivate them with incentives and try to get the best out of them and whatever feedback and new ideas they get from their employees they should try to implement that. [Joanne Martin, 2001] (C)Contribution of the Virgin Trains Organisation Structure in the Change Management The organisational structure of a company plays a vital role in the change management process. Virgin Train has to adopt different strategies that could adapt to their organisational structure which allows flexibility, empowerment, independence, delegation of authorities and participation in decision making to its employees. The hierarchy of management in such organisation is although quite extensive but is immiscible so that the work of a higher level could in some circumstances be done by a lower level depending on the authorities and responsibilities of the person at lower level. Some of the Examples of the way Virgin Trains Operates will be discussed from here on. To discuss the current and future strategy thee are regular meetings held between the employees and the management. In these meetings the priorities for the business is rethought if, important matters needing management attention are discussed and the implementation of any new best practise in to the business model. In the meeting every region brings something new and important to share which allows the management to take decision based on past data for the future so that Virgin Group can gain an advantage over their peers. Each region May have people with different cultures and values so it is important that Virgin train responds to the needs of each region separately and bring such business strategies into play which benefit both the customers and serve the organisational purpose as well. Feedback from customers and mangers in different regions of operation of virgin train are always welcomed by managers as it allows them to know what elements of their service needs improvement and which of their current service is highly rated by its customers so that management know what areas need more time to be spent to improve their overall performance. For Example Feedback from customers on matter such as, what should be the menus of the flight and how much is the current ticket packages are suitable for them. Other than this what new destination should virgin start flights for and how often these flights should take place, this and many other related information helps management to take things head on which is always a factor for a customer when making travelling decisions. All these Ideas are taken in by the manger sand the ones which seems to be the most important and brought to the table with other top management and lowers staff as well to decide which ones will filter through the consensus in the decision making process and then how these can be implemented. This activity instigate a feeling of intrinsic reward in the employees who brought forwards the idea sand the feedback in the first place and it encourages them to do their work efficiently and discuss with the management as they believe their say hold an importance to the company. Besides welcoming change and giving feedback, the management of virgin also encourage constructive criticism i.e. challenging the ideas of other in an appropriate way. Employees are given 3 days workshops to train them how to receive and deliver constructive feedback. They are also taught about the vision of the Virgin Trains and how the leadership style currently undertook by the management of the Virgin Train affects them at workplace. Other than this some of the important outcomes of the workshops are mentioned below. It provides the employees an environment to share their opinions and thoughts about the organisation. Employees at different levels of the hierarchy come across each other, get to know each other and create a social environment which allows them the time to share things since they have been employed, so erasing personal differences if any. Employees get an idea of why the change is brought, how it will affect them and provides an opportunity to share individual concerns about the change if any. The HR Department go Virgin Train actively take part in the development and training of their employees. They consider themselves as the drivers of the change and have always followed the organisational strategy will focus on people. They tend to reward employees where they have performed well and such employees are then presented at various levels as a token of their achievement and an appreciation of the work they have done for Virgin Trains. Various award ceremonies are also held to reward individual and teams where they had performed well. Virgin Train also plays their CSR role (Corporate Social Responsibility) as they believe dignifies behaviour towards their environments and also in a way towards their employees. This approach shows their customers and staff that they care about their environment and does not always act in their personal profits. But in Essence what Virgin Trains is doing here is to earn the respect of the people and therefore it allows them to retain customers. An example of the charitable work done is to make donations to the CLIC Sargent which collects money to be spent on child cancer patients. It is therefore not wrong to say that Virgin Trains flow its organisational with Bottom to top Approach and their workshops helps in in this process. [Cameron, Kim S. Quinn, Robert E. 1999] (D) Strategies Implemented For Change Management Process in the Organisation and its Effectiveness: There few strategies which the management has adopted in order to manage the change process in Virgin Trains. Again any strategy made will be in alignment of the vision. At the recruitment process it is important to take note of that people who share the same vision and promote he same behaviour as encourages at virgin Trains should be selected. The appraisal process is another crucial stage ways of realising the work that an employee has done in a fixed period of time. Usually a 360 degree appraisal is the most popular method of appraisals, as it involves the customer, the employee and the manager, all of whom play a vital role in the business process. In discussion with the employee their contribution and development to the business should be notified and what personal short term and long term goals have the employee set for themselves. A tool made by virgin train to assess the need for promotion for an individual is the Talent Wheel. This is a set combination of behaviour, motivation, passion and knowledge and skills requirement which when fulfilled by an employee suggest that that employee is now worthy of a higher post or designation. There is plenty of learning opportunities for employees at various levels in the organisation. Internal and external courses are regularly held keeping in mind the training and developing needs of individuals and the departments in which the employee is working. In these courses basically the coaching skills are taught and how to take part in discussion and the importance of accepting responsibility. For front line staff and managers leadership programs are held to equip them to handle issues in a better way. The change management program of virgin Train is an on-going process which would have to be reviewed regularly to ensure that the change in the culture is smooth transition and is will be meeting the organisational objective. The motive behind the cultural change is not only to cope with employees in a better way but it is to operate the business in the most efficient way securing the organisational goal of maximising it profits. KPIs or key performance indicator is an effective tool foe measuring the performance of an organisation. Every organisations business is based on some key indicator or elements the fluctuations in which serious affect the business so if virgin train could track such indicators than it would know in what direction it is moving. Some of the KPIs that Virgin uses are: Sickness days/ days off, Staff turnover rates, Customer satisfaction and complaints. There can be many other indicators but these are the most important ones. Due to the strategy and the vision of Virgin Trains there has been cost saving reported in recent years due the discussion of management with the frontline employee and more often the employees challenge the managements decision which are then reviewed and implemented as a result of which company saves some valuable money. A recent example of this kind of work is that done by the Manchester division. What they did was to create a new ticket as a result of a problem face by a customer who was going to and fro from Huddersfield. The customer had to make a new ticket for the second part of the journey and this problem was sorted out by the people working in front line and a new ticket was issued which could work both ways. [David Herold, Donald Fedor,  (2008)] Conclusion: There is no doubt that virgin train continues to provide its customer with high quality serve and leisurely travel. The companys focus on their customers and employees has served as a booster for their performance and this is the reason they are way forward than their competitors. The involvement of employees in the decision making and their ability to bring solution to the business problems which are thought of from the customer point of view is another reason for virgin trains success. The management has fed the employees that they should continue to challenge the current practises and keep trying to come up with new ways of more effective ways of doing things. All in All it is the caring of employee, focus on customer satisfaction and the management leadership skills which have put Virgin Trains on the path of success.

Humanities nature vs nurture Essay

Some people believe nature is more influential. Got example in the case of the Jim twins. They were separated at birth and around 30 years later they discovered each. It showed that throughout the years they had not known each they had made a lot of similar decisions. Their kids had the same name, the same car and wives were the same. This proves that your genetics play a vital part into the choices you make as you go older. On the other hand some people nurture plays more of a part in the way we act as we grow older. For example Kamala and Amala. These were children who were brought up my wolves. Whether our inborn characteristics are more responsible in our resultant personality or any experiences we will make, has been the topic of discussion among scientists under the title of â€Å"Nature vs Nurture† for years. Biologists believe that the only factor behind individual’s personality is his genome. In contrast, socio-biologists argue that the environment and experiences that one gains during his life, build his personality. I am inclined to believe that the traits we are born with are more responsible genetically in building human’s personality. Some cases of children who were left in the wilderness and raised with wild animals indicate the significance of mothering–nurturing. When those isolated children were found, they were unable to speak language, even a word, and their behaviors were not unlike animals’. If they were born with a special ‘innate’ ability which enables, nativists believe, children to magically acquire everything from language to social manner at ease, why not these wild children failed to acquire the custom of human society? One tragic experiment conducted by a German king proves that one’s language, one type of the intelligence, is not naturally acquired, but learned after years of exposure. The King hoped to find out what language a child would speak if not being told any language after birth. The result was disastrous: All infants who were the subject of this experiment died before the first year, not acquiring any language at all. If human being’s intelligence were really genetically determined, all cases mentioned above would never happen. With the innate property which they are given from birth, they should’ve been able to have proper behavior and speak language without any external help. Unfortunately, that is not true. After a few years of a good mothering, human beings become independent and mature, so their intelligence does. Therefore, ‘nurture’ is a more significant factor in human’s intelligence.

Blood Promise Chapter Fifteen

Abe glanced over at one of his guardians and gave a swift nod. The man instantly walked away. â€Å"It's done,† Abe said. â€Å"Just like that?† I asked in disbelief. His lips quirked into a smile. â€Å"Rolan knows who I am. He knows who works for me. Once Pavel makes my†¦ ah, wishes known, that will be the end of it.† I shivered, knowing Abe spoke the truth. Considering what a smartass I'd been to Abe this whole time, it really was a wonder I hadn't had my feet set in cement and been tossed into the ocean. â€Å"So why aren't you forcefully dragging me out of here?† â€Å"I never like to make anyone do anything they don't want to. Even Rolan. It's much easier if people simply see reason and do what I ask them to, without the use of force.† â€Å"And by ? ®see reason,' you mean, ? ®blackmail,'† I said, thinking of what I'd just agreed to. â€Å"We made a trade,† he said. â€Å"That's all. Don't forget your end of the bargain. You promised to leave here, and you don't seem like the type to go back on your word.† â€Å"I don't.† â€Å"Rose!† Viktoria suddenly appeared at the door. Wow, that was fast. Pavel was calmly dragging her by her arm. Her hair was mussed, and a dress strap was slipping from her shoulder. Her face was a mixture of incredulity and anger. â€Å"What did you do? That guy came and told Rolan to get out of here and never see me again! And then†¦ Rolan agreed. He just left.† I found it slightly funny that Viktoria immediately blamed me for this. True, I was responsible, but Abe was standing right there. It wasn't a secret who his employees were. Nonetheless, I defended my actions. â€Å"He was using you,† I said. There were tears in Viktoria's brown eyes. â€Å"He loves me.† â€Å"If he loves you, then why did he hit on me as soon as your back was turned?† â€Å"He did not!† â€Å"He's the one who got Sonya pregnant.† Even in the alley's dim lighting, I saw her face pale. â€Å"That's a lie.† I threw up my hands. â€Å"Why would I make that up? He wanted to make plans with me as soon as you were out of town!† â€Å"If he did,† she said, voice shaking, â€Å"it was because you led him on.† I gaped. Beside me, Abe listened quietly, a smug look on his face. He was so self-satisfied and probably thought he was being proven right. I wanted to punch him, but Viktoria was my concern. â€Å"How can you think that? I'm your friend!† I told her. â€Å"If you were my friend, you wouldn't be acting like this. You wouldn't try to stand in my way. You act like you loved my brother, but there's no way you could have-no way you really understand love!† Didn't understand love? Was she crazy? If she only knew what I'd sacrificed for Dimitri, what I'd done to be where I was now†¦ all for love. She was the one who couldn't understand. Love wasn't a fling in a back room at a party. It was something you lived and died for. My emotions surged, that darkness welling up within me that made me want to lash out in return for her horrible accusation. It was only through the strongest of efforts that I remembered she was already hurting, that she only said the things she did because she was confused and upset. â€Å"Viktoria, I do understand, and I'm sorry. I'm only doing this because you're my friend. I care about you.† â€Å"You aren't my friend,† she hissed. â€Å"You aren't part of this family. You don't understand anything about us or how we live! I wish you'd never come here.† She turned and stormed away, pushing back inside through the long line of partygoers. My heart ached as I watched her. I turned to Abe. â€Å"She's going to go try to find him.† He still wore that damnably knowing expression. â€Å"It won't matter. He'll have nothing to do with her anymore. Not if he values that pretty face of his.† I was worried for Viktoria but kind of had a feeling Abe was right about Rolan. Rolan would no longer be an issue. As for Viktoria's next guy†¦ well, that was a worry for another day. â€Å"Fine. Then we're done here. Do not follow me anymore,† I growled. â€Å"Keep your promise to leave Baia, and I won't have to.† I narrowed my eyes. â€Å"I told you: I always keep my promises.† And as I hurried back to the Belikov house, I suddenly wondered if that was true. The blowout with Abe and Viktoria was like cold water on my face. What was I doing here? To a certain extent, Abe had been right†¦ I had been deluding myself, pretending Dimitri's family was my own in order to soothe my grief over him. But they weren't. This wasn't home. The Academy wasn't my home either, not anymore. The only thing I had left was my promise-my promise to Dimitri. The promise I'd somehow lost sight of since coming here. Some of the Belikov family was in bed when I got home, but others were still in the living room. I slipped upstairs to my room, waiting anxiously for Viktoria to get home. A half hour later, I heard footsteps on the stairs and the sound of her door closing. I knocked gently on it. â€Å"Viktoria,† I said in a loud whisper. â€Å"It's me. Please talk to me.† â€Å"No!† came the response. â€Å"I don't ever want to talk to you again.† â€Å"Viktoria-â€Å" â€Å"Go away!† â€Å"I'm just worried about you.† â€Å"You aren't my brother! You aren't even my sister. You have no place here!† Ouch. Her voice was muffled by the door, but I didn't want to risk a fight in the hall and let the others hear. Going to my room, my heart breaking, I stopped and stood in front of the mirror. It was then that I knew she was right. Even Abe was right. Baia wasn't my place. In a flash, my meager belongings were packed, but I hesitated before going downstairs. Viktoria's closed door stared at me, and I had to fight the urge to knock again. If I did, it would only trigger another fight. Or, maybe even worse, she would forgive me-and then I would want to stay forever, lost in the comfort of Dimitri's family and their simple life. Taking a deep breath, I headed downstairs and walked out the front door. I wanted to tell the others goodbye but worried the same thing would happen, that I'd look at their faces and change my mind. I needed to go, I realized. I was angry at both Viktoria and Abe. Their words had hurt me, but there'd been truth in them. This wasn't my world. I had other things to do with my life. And I had a lot of promises to keep. When I was about eight blocks away, I slowed down, not because I was tired but because I wasn't sure where I was going. Leaving that house had been the biggest step. I sank down on the curb in front of a neighbor's silent, dark yard. I wanted to cry without knowing why. I wanted my old life back. I wanted Dimitri and Lissa. Oh, God, I wanted them. But Dimitri was gone, and the only way I'd see him was if I truly set out to kill him. And as for Lissa†¦ she was more or less gone to me too. Even if I survived this, I didn't think she could forgive me. Sitting there, feeling lost and alone, I tried reaching out to her one more time. I knew it was foolish, considering what I'd seen before, but I had to try one more time. I had to know if I really could have my old place back there. I slipped inside her mind instantly, my runaway emotions making the transition easy. She was on a private jet. If Jill had been stunned by meeting St. Vladimir's A-list students, going on a trip with them made her downright comatose. She stared at everything wide-eyed and barely said a word during the whole flight to the Royal Court . When Avery offered her a glass of champagne, Jill could barely stammer out, â€Å"N-no thanks.† After that, the others seemed to forget about her and got carried away by their own conversation. Lissa noticed Jill's uneasiness but didn't do much to remedy it. That was a shock. The Lissa I had known would have gone out of her way to make Jill comfortable and be included. Fortunately, the younger girl seemed perfectly entertained by watching the others' antics. I also took comfort in knowing Jill would be okay once she met up with Mia. Lissa had sent word ahead to Mia to come pick up Jill when they landed, seeing as Lissa and the others had to attend to one of Tatiana's functions right away. Mia had said she'd take Jill under her wing for the weekend and show her some of the innovative things she'd learned to do with her water magic. Lissa was glad for this, happy she wouldn't be babysitting a freshman all weekend. Even if Jill was totally off of Lissa's radar, one person wasn't: Avery's brother Reed. Their father had decided it would be a good idea for Reed to go with them, and seeing as Mr.-excuse me-Headmaster Lazar had played a key role in working with Tatiana to arrange this trip, there was little argument. Avery had rolled her eyes and spoken to Lissa about it covertly, just before boarding. â€Å"We're all riding your reputation,† Avery said. â€Å"Part of the reason Dad let me come was because you're in good with the queen, and he wants it to rub off on me. He's then hoping I'll get in good with her, and then that'll rub off on Reed-and the rest of the family.† Lissa tried not to over think the logic too much. Mostly, she was bothered because Reed Lazar was still as unpleasant as he'd been the first day they met. He wasn't really mean or anything; it just made her uncomfortable being around him. Really, he was the polar opposite of Avery. Whereas she was animated and could always strike up conversation, he stayed tight-lipped and spoke only when spoken to. Lissa couldn't really tell if it was shyness or disdain. When Lissa had tried asking him if he was excited to go to Court, Reed had simply shrugged. â€Å"Whatever. I don't care.† His tone had been almost hostile, like he resented her for asking, so she'd given up all other attempts at conversation. The only person, other than his sister, that Lissa saw Reed ever speak to was Avery's guardian Simon. He had also come along. When the flight landed, Mia was as good as her word. She waved enthusiastically when Lissa stepped off the plane, her blond curls whipping around in the wind. Lissa grinned back, and they gave each other quick half-hugs, something that never failed to amuse me given their former enemy status. Lissa made introductions for those who needed them as an escort of guardians led them away from the landing strip and toward the inner portion of Court. Mia welcomed Jill so warmly that the younger girl's uneasiness faded, and excitement glowed in her green eyes. Smiling fondly, Mia glanced away from Jill and over to Lissa. â€Å"Where's Rose?† Silence fell, followed by uncomfortable glances. â€Å"What?† demanded Mia. â€Å"What did I say?† â€Å"Rose is gone,† said Lissa. â€Å"Sorry†¦ I thought you knew. She dropped out and left after the attack because there were some things†¦ some personal things†¦ she needed to take care of.† Lissa feared Mia would ask about the personal things. Only a few people knew about my search for Dimitri, and Lissa wanted to keep it that way. Most thought I'd just disappeared from post-battle trauma. Mia's next question completely shocked Lissa. â€Å"Why didn't you go with her?† â€Å"What?† Lissa stammered. â€Å"Why would I do that? Rose dropped out. No way am I going to.† â€Å"Yeah, I suppose.† Mia turned speculative. â€Å"You guys are just so close-even without the bond. I assumed you'd follow each other to the ends of the earth and figure out the details later.† Mia's own life had gone through so much upheaval that she took that kind of thing in stride. That weird, fluctuating anger I'd been feeling pop up in Lissa every so often suddenly reared its head and turned on Mia. â€Å"Yeah, well, if we were so close, then it seems like she wouldn't have left in the first place. She's the selfish one, not me.† The words stung me and clearly shocked Mia. Mia had a temper of her own, but she sat on it and simply held up her hands in an apologetic way. She really had changed. â€Å"Sorry. Wasn't trying to accuse you of anything.† Lissa said nothing else. Since my departure, she'd beat herself up about a lot of things. She'd gone over and over things she could have done for me before or after the attack, things that might have made me stay. But it had never occurred to her to go with me, and the revelation hit her like a smack to the face. Mia's words made her feel guilty and angry all at the same time-and she wasn't sure who she was the maddest at: me or herself. â€Å"I know what you're thinking,† said Adrian a few minutes later, once Mia had led Jill away and promised to meet up later. â€Å"What, you read minds now?† asked Lissa. â€Å"Don't have to. It's written all over your face. And Rose never would have let you go with her, so stop agonizing over it.† They entered the royal guest housing, which was just as lush and opulent as it had been when I'd stayed there. â€Å"You don't know that. I could have talked her into it.† â€Å"No,† said Adrian sharply. â€Å"You couldn't have. I'm serious-don't give yourself one more thing to be depressed about.† â€Å"Hey, who said I'm depressed? Like I said, she abandoned me.† Adrian was surprised. Since my departure, Lissa had been more sad than anything. She'd occasionally been angry at my decision, but neither Adrian nor I had seen such vehemence from her. Dark feelings boiled within her heart. â€Å"I thought you understood,† said Adrian, with a small, puzzled frown. â€Å"I thought you said you'd-â€Å" Avery suddenly interrupted, giving Adrian a sharp look. â€Å"Hey, hey. Leave her alone, okay? We'll see you at the reception.† They were at a point where the groups had to split, girls going to one part of the lodging and guys to the other. Adrian looked like he wanted to say more, but instead he nodded and headed off with Reed and a couple of guardians. Avery put a gentle arm around Lissa as she glared at Adrian's retreating figure. â€Å"You okay?† Avery's normally laughing face was filled with concern. It startled Lissa in the same way Adrian's moments of seriousness always startled me. â€Å"I guess. I don't know.† â€Å"Don't beat yourself up over what you could have or should have done. The past is gone. Move on to the future.† Lissa's heart was still heavy, her mood blacker than it had been in quite a while. She managed a tight smile. â€Å"I think that's the wisest thing you've ever said.† â€Å"I know! Can you believe it? Do you think it'll impress Adrian?† They dissolved into laughter, yet despite her cheery exterior, Lissa was still struck by Mia's offhand comments. They plagued Lissa in a way she hadn't thought possible. What really bothered her the most wasn't the thought that if she'd come with me, she could have kept me out of trouble. No. Her biggest issue was that she hadn't thought of coming with me in the first place. I was her best friend. As far as she was concerned, that should have been her immediate reaction to my departure. It hadn't been, and now Lissa was racked with even more guilt than usual. The guilt was all-consuming, and she would occasionally transform it to anger to ease the pain. It didn't help much. Her mood didn't improve as the evening progressed, either. Not long after the group's arrival, the queen hosted a small reception for the most elite of all visitors who had come to the Court. Lissa was quickly discovering that the queen always seemed to be hosting some party or another. At one point in her life, Lissa would have considered that fun. She no longer did, at least not when it came to these kinds of parties. But keeping her dark feelings locked up, Lissa stayed good at playing the role of nice royal girl. The queen seemed happy that Lissa had a â€Å"suitable† royal friend and was equally pleased when Lissa impressed other royals and dignitaries she was introduced to. At one point, though, Lissa's resolve nearly faltered. â€Å"Before you leave,† said Tatiana, â€Å"we should see about your guardians.† She and Lissa stood together with a group of admirers and hangers-on who were keeping respectful distances. Lissa had been staring vacantly at the bubbles in her untouched champagne and looked up with a start. â€Å"Guardians, your majesty?† â€Å"Well, there's no delicate way to put this, but now, for better or for worse, you're without any protection.† The queen paused respectfully. â€Å"Belikov was a good man.† My name naturally didn't come to her lips. I might as well have never existed. She'd never liked me, particularly since she thought I was going to run off with Adrian. As it was, Lissa had noticed Tatiana watching with some consideration while Avery and Adrian flirted. It was hard to say if the queen disapproved. Her partying aside, Avery seemed a model girl-save that Tatiana had wanted Lissa and Adrian to eventually get together. â€Å"I don't need any protection right now,† said Lissa politely, her heart clenching. â€Å"No, but you'll be out of school soon enough. We think we've found some excellent candidates for you. One of them's a woman-a lucky find.† â€Å"Janine Hathaway offered to be my guardian,† said Lissa suddenly. I hadn't known that, but as she spoke, I read the story in her mind. My mom had approached her not long after I left. I was a little shocked. My mom was very loyal to her current assignment. This would have been a big move for her. â€Å"Janine Hathaway?† Tatiana's eyebrows rose nearly to her hairline. â€Å"I'm sure she has other commitments. No, we've got much better choices. This young lady's only a few years older than you.† A better choice than Janine Hathaway? Not likely. Before Dimitri, my mother had been the gold standard by which I measured all badassedness. Tatiana's â€Å"young lady† was undoubtedly someone under the queen's control-and more importantly, not a Hathaway. The queen didn't like my mom any more than she liked me. Once, when Tatiana had been bitching me out for something, she'd made a reference to a man my mother had been involved with-someone whom I suspected might be my father, a guy named Ibrahim. The funny thing was, the queen had almost sounded like she had once had an interest in the guy too, and I had to wonder if that was part of her dislike for my family. Lissa put on a tight, polite smile for the queen and thanked her for the consideration. Lissa and I both understood what was going on. This was Tatiana's game. Everyone was part of her plan, and there was no way to go against her. For a brief moment, Lissa had that strange thought again, of something Victor Dashkov had once said to her. Aside from his crazy killing and kidnapping schemes, Victor had also wanted to start a revolution among the Moroi. He thought the power distribution was off-something Lissa occasionally believed too-and that it was wielded unfairly by those with too much control. The moment was gone almost as soon as it came. Victor Dashkov was a crazy villain whose ideas deserved no acknowledgment. Then, as soon as courtesy allowed, Lissa excused herself from the queen and headed across the room, feeling like she was going to explode with grief and anger. She nearly ran into Avery as she did. â€Å"God,† said Avery. â€Å"Do you think Reed could embarrass me any more? Two people have tried to make conversation with him, and he keeps scaring them off. He actually just told Robin Badica to shut up. I mean, yeah, she was going on and on, but still. That is not cool.† Avery's dramatic look of exasperation faded as she took in Lissa's face. â€Å"Hey, what's wrong?† Lissa glanced at Tatiana and then turned back to Avery, taking comfort in her friend's blue-gray eyes. â€Å"I need to get out of here.† Lissa took a deep, calming breath. â€Å"Remember all that good stuff you said you knew about? When is that going to happen?† Avery smiled. â€Å"As soon as you want.† I returned to myself, sitting there on the curb. My emotions were still going crazy, and my eyes were fighting off tears. My earlier doubts were confirmed: Lissa didn't need me anymore†¦ and yet, I still had that feeling that there was something odd going on that I couldn't quite put a finger on. I supposed her guilt over Mia's comment or spirit side effects could be affecting her, but still†¦ she wasn't the same Lissa. Footsteps on the pavement made me look up. Of all the people who might have found me, I would have expected Abe or maybe Viktoria. But it wasn't. It was Yeva. The old woman stood there, a shawl draped over her narrow shoulders, and her sharp, cunning eyes looking down at me disapprovingly. I sighed. â€Å"What happened? Did a house fall on your sister?† I asked. Maybe there was a benefit to our language barrier. She pursed her lips. â€Å"You can't stay here any longer,† she said. My mouth dropped open. â€Å"You†¦ you speak English?† She snorted. â€Å"Of course.† I shot up. â€Å"All this time you've been pretending not to? You've been making Paul play translator?† â€Å"It's easier,† she said simply. â€Å"You avoid a lot of annoying conversation when you don't speak the language. And I've found that Americans make the most annoying conversation of all.† I was still aghast. â€Å"You don't even know me! But from the first day, you've been giving me hell. Why? Why do you hate me?† â€Å"I don't hate you. But I am disappointed.† â€Å"Disappointed? How?† â€Å"I dreamed you would come.† â€Å"I heard that. You dream a lot?† â€Å"Sometimes,† she said. The moonlight glinted in her eyes, enhancing her otherworldly appearance. A chill ran down my spine. â€Å"Sometimes my dreams are true. Sometimes not. I dreamed Dimka was dead, but I didn't want to believe it, not until I had proof. You were my proof.† â€Å"And that's why you were disappointed?† Yeva drew the shawl more tightly around her. â€Å"No. In my dreams, you shone. You burned like a star, and I saw you as a warrior, someone who could do great deeds. Instead? You've sat around and moped. You've done nothing. You haven't done what you came to do.† I studied her, wondering if she really knew what she was talking about. â€Å"And what is that exactly?† â€Å"You know what it is. I dreamed that, too.† I waited for more. When it didn't come, I laughed. â€Å"Nice vague answer. You're as bad as any scam fortune-teller.† Even in the darkness, I could see the anger kindle in her eyes. â€Å"You've come to search for Dimka. To try to kill him. You must find him.† â€Å"What do you mean ? ®try'?† I didn't want to believe her, didn't want to believe she might actually know my future. Nonetheless, I found myself getting hooked in. â€Å"Have you seen what happens? Do I kill him?† â€Å"I can't see everything.† â€Å"Oh. Fantastic.† â€Å"I only saw that you must find him.† â€Å"But that's all you've got? I already knew that!† â€Å"It's what I saw.† I groaned. â€Å"Damn it, I don't have time for these cryptic clues. If you can't help me, then don't say anything.† She stayed quiet. I slung my bag over my shoulder. â€Å"Fine. I'm leaving then.† And like that, I knew where I would go. â€Å"Tell the others†¦ well, tell them thank you for everything. And that I'm sorry.† â€Å"You're doing the right thing,† she said. â€Å"This isn't where you should be.† â€Å"So I've heard,† I muttered, walking away. I wondered if she'd say anything else: chastise me, curse me, give me more mysterious words of â€Å"wisdom.† But she stayed silent, and I didn't look back. I had no home, not here and not in America. The only thing left for me was to do what I'd come to do. I had told Abe I kept my promises. I would. I'd leave Baia like I told him. And I'd kill Dimitri, as I'd promised myself I would. I knew where to go now. The address had never left my mind: 83 Kasakova. I didn't know where it was, but once I reached the town's center, I found a guy walking down the street who gave me directions. The address was close by, only about a mile, and I headed out at a brisk pace. When I reached the house, I was glad to see that the lights were still on. Even as pissed off and raging as I was, I didn't want to wake anyone up. I also didn't want to speak to Nikolai and was relieved when Denis opened the door. His expression was all astonishment when he saw me. Despite his bold words back at the church earlier, I don't think he'd really believed I'd join him and the other unpromised ones. He was speechless, so I did the talking. â€Å"I changed my mind. I'm coming with you.† I took a deep breath, bracing myself for what came next. I'd promised Abe I'd leave Baia-but I hadn't promised to return to the U.S. â€Å"Take me to Novosibirsk.†

A Leader Is The Position Held By A Person Who Leads A...

Leadership can be defined as the position held by a person who leads a group of people, the head of the group. A leader makes decisions for the group they are leading, hopefully based on what is best for the group. One of the roles of a leader is to influence and shape the members of the group to be more like them or to encourage the people to do something different. Leadership can go hand-in-hand with heroism; however, not always. Heroism can simply be defined as being very brave and courageous. A hero is a person who is praised for their bravery, courageousness, and honorable qualities. Most people connect heroes with the modern superheroes like Batman, Superman, or Spiderman; however, there are many other people that can be classified†¦show more content†¦Although there are many great heroes and leaders with characteristics of confidence and selflessness expressed through works like Beowulf and The One Thousand and One Nights, there are also corrupt leaders with the wrong intentions as expressed through the character of Gilgamesh in the beginning of the poem The Epic of Gilgamesh. The Thousand and One Nights is about a king whose wife cheats on him and as a reaction to her adulterous behaviors, he begins by first killing his wife, then marring a new woman every night just to kill her as well. Determined to stop the king’s killings, Shahrazad marries the king and starts telling him stories every night. She would fall asleep in the middle of her stories with the intent of putting off the king killing her from night to night, in hopes that he would change his mind eventually. The writer of The Thousand and One Nights states, â€Å"But morning overtook Shahrazad, and she lapsed into silence. Then her sister Dinarzad said, ‘Sister, what a lovely story!’ Shahrazad replied, ‘Tomorrow night I shall tell you something even lovelier, stranger, and more wonderful if I live, the Almighty God willing.’† Shahrazad quoted these words or something similar as she continued this process for 1,001 nights until her plan worked. Shahrazad de monstrated many qualities that can classify her as a leader and a hero, which is unusual for women in the era the story was written. She uses wisdom, wit, charm to